833-PAW-CLAW
Mon - Sun 24/7
support@pawsfurthecause.com
Paws Fur The Cause
Areas we serve
  • Los Angeles, Orange County
  • Conejo Valley of Ventura
Privacy Policy & Terms of Service
Privacy Policy
Last Updated: April 25, 2025

At PAWS FUR THE CAUSE, we understand the deep bond you share with your beloved pet, and we are committed to providing compassionate, trustworthy pet afterlife care and transport services while protecting your privacy with the same care we give to your pet’s memory. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.pawsfurthecause.com), use our services, or interact with us. By using our website or services, you agree to the practices described in this policy. If you have any questions, please contact us at support@pawsfurthecause.com.

1. Who We Are

PAWS FUR THE CAUSE, is a woman-led, sibling-owned small business based in Los Angeles, California, serving most cities in Los Angeles County, northern Orange County, and southern Ventura County. We provide personalized pet transport and afterlife care, including at-home pet pick-up, coordination of private cremation with our trusted partner Sunset Promise, ash delivery, and keepsakes such as ink paw prints, clay paw prints, and eco-friendly bamboo pucks. Through our PAWS FUR THE CAUSE, we donate $20 in your pet’s name to animal welfare nonprofits with every service, supporting shelters, rescues, and advocacy efforts in our community.

2. Information We Collect

We collect information to provide our services, communicate with you, and fulfill our mission of uniting hearts through pet love. We may collect:

  • Personal Information:
    • Name, email address, phone number, and physical address (e.g., when you submit a contact form, request a quote, or schedule a pick-up).
    • Payment information (e.g., credit/debit card details, Zelle, Venmo, Apple Pay, Google Pay, PayPal, or cash transactions) to process payments for services.
  • Pet-Related Information:
    • Details about your pet, such as type of animal (e.g., dog, cat, rabbit, bird, reptile, barn animal), animal’s name, and weight, to provide accurate pricing and services.
  • Website Usage Data: 
    • Information collected through cookies, web beacons, or analytics tools (e.g., Google Analytics), including IP address, browser type, pages visited, and time spent on our site.
    • Social media interactions (e.g., if you engage with our Instagram:
      @pawscause.love.
  • Communication Data:
    • Messages or inquiries sent to us, including via our multilingual support option (‘Escríbenos en tu idioma. Text us at 833-729-2529’), which may use Google Translate to respond. By texting 833-729-2529, you consent to receive SMS replies from us, which may be facilitated by Google Translate for multilingual support. Our toll-free number is registered for messaging in compliance with US and Canadian carrier regulations to ensure reliable communication. Please note that texting 833-729-2529 may incur standard SMS charges from your mobile carrier, depending on your plan. We encourage you to check with your carrier to understand any applicable fees.

3. How We Use Your Information

We use your information to

  • Provide and manage our services, including scheduling pet pick-ups, coordinating private cremations with Sunset Promise, delivering ashes, and providing keepsakes or urns.
  • Process payments for services (e.g., cremation, rush delivery, keepsakes). For details on charges you may incur, including service fees, additional costs for keepsakes, or rush delivery fees, please see our Terms of Service.
  • Make a $20 donation in your pet’s name to animal welfare nonprofits through our PAW IT FORWARD CAUSE, supporting programs like animal care, rescue, and spay/neuter clinics. We may update our data usage practices as our services evolve (e.g., introducing new features like in-home euthanasia, which may require collecting additional data). We will notify you of significant changes via email or on our website.
  • Communicate with you, including responding to inquiries, providing updates on ash delivery (e.g., “within two weeks, or sooner with rush option”), and offering grief support resources.
  • Improve our website and services through analytics (e.g., understanding how users navigate our site).
  • Send marketing communications (e.g., newsletters about our services or the PAW IT FORWARD CAUSE, with an option to opt out at any time.
  • Comply with legal obligations, such as maintaining records for tax purposes or responding to data requests under the California Consumer Privacy Act (CCPA).

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Service Providers: We share data with trusted partners necessary to provide our services, such as:
    • Sunset Promise, our cremation partner, to coordinate private, individual chamber cremations with a Cremation Identification Disc ensuring your pet’s ashes are theirs alone.
    • Payment processors (e.g., for credit/debit card, Zelle, Venmo transactions) to process payments securely.
    • Google Translate to respond to multilingual inquiries sent to 833-729-2529.
  • For the PAW IT FORWARD CAUSE: We share your pet’s name with animal welfare nonprofits to make donations in their honor, reflecting our commitment to giving back to the community. As we grow, we may partner with additional third parties to enhance our services or the PAW IT FORWARD CAUSE (e.g., new nonprofits for donations). Any such changes will be reflected in an updated Privacy Policy, and we will notify you of significant changes.
  • Legal Requirements: We may disclose information if required by law, such as in response to a court order or to comply with the CCPA.

5. SMS Messaging Compliance

To provide reliable communication, our toll-free number (833-PAW-CLAW) is registered for SMS/MMS messaging to US and Canadian numbers, as required by carrier regulations since November 8, 2023. We comply with anti-spam laws and carrier guidelines to ensure our messages are not blocked or filtered. We only send SMS replies to clients who have provided consent (e.g., by texting us first) and for purposes related to our services, such as scheduling pick-ups, providing ash delivery updates, or sharing grief support resources. You may opt out of receiving SMS messages by replying “STOP” to any message, and we will cease sending SMS communications. For more details on our communication practices, see our Terms of Service.

6. How We Protect Your Information

We take reasonable measures to protect your information, including:

  • Using encryption for payment processing and secure storage for personal
  • Limiting access to your information to authorized personnel
  • Regularly reviewing our security practices to ensure your data remains safe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the CCPA

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the personal information we collect, use, or disclose.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: We do not sell your data, but you can opt out of marketing communications by emailing support@pawsfurthecause.com.

To exercise these rights, contact us at support@pawsfurthecause.com or call 833-PAW-CLAW (833-729-2529). We will respond within 45 days, as required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., Google Analytics) to improve your experience on our website. These may collect data like your IP address or browsing behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality

9. Third-Party Links

Our website includes links to third-party sites, such as Instagram (@pawscause.love) and grief support resources (e.g., PetLoss Partners, APLB). We are not responsible for the privacy practices of these sites and encourage you to review their policies.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: PAWS FUR THE CAUSE Email: support@pawsfurthecause.com Phone: 833-PAW-CLAW (833-729-2529) Hours: Monday – Sunday, 6 AM to 1 AM Calls to 833-PAW-CLAW are toll-free, but you may incur data charges from your carrier if accessing our website on a mobile device without Wi-Fi. Please check with your carrier for details. We are committed to protecting your privacy with the same care we give to your pet’s journey, ensuring your trust in us is FURever Rooted In Your Heart.
Terms of Service
Last Updated: April 25, 2025

Welcome to  PAWS FUR THE CAUSE, a woman-led, sibling-owned small business dedicated to providing compassionate pet afterlife care and transport services.  These Terms of Service (“Terms”) govern your use of our website (pawsfurthecause.com) and our services, including pet pick-up, cremation coordination, ash delivery, and keepsakes. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About PAWS FUR THE CAUSE

PAWS FUR THE CAUSE, is a mobile, family-run business based in Los Angeles, California, serving most cities in Los Angeles County, northern Orange County, and southern Ventura County. We are not a crematorium but a pet transport and afterlife care service that partners with Sunset Promise, a trusted crematorium, to provide private, individual chamber cremations with a Cremation Identification Disc to ensure your pet’s ashes are theirs alone. Our services include:

  • Personalized pick-up of your pet from your home, vet’s office, shelter, or other
  • Coordination of dignified cremation (private or communal options).
  • Delivery of your pet’s ashes within two weeks (or sooner with a rush option).
  • Complimentary keepsakes (e.g., memorial box, velvet bag) and optional keepsakes (e.g., ink paw prints, eco-friendly bamboo pucks, urns like Cedar Sliders).
  • A $20 donation in your pet’s name to animal welfare nonprofits through our PAW IT FORWARD CAUSE.

We operate with transparency, compassion, and a commitment to uniting hearts through pet love, ensuring your pet’s memory is FURever Rooted In Your Heart.

2. Eligibility

Our services are intended for individuals 18 years or older. By using our services, you represent that you are at least 18 and have the legal capacity to enter into this agreement.

3. Service Terms

  • Service Scope: We provide pet transport and afterlife care for dogs, cats, rabbits, birds, reptiles, and certain barn We do not offer in-home euthanasia but are working to add this service soon.
  • Pick-Up and Cremation: We collect your pet from your chosen location and transport them to Sunset Promise for Private cremations include a Cremation Identification Disc to guarantee your pet’s ashes are returned to you. Communal cremation ashes are not returned and are scattered respectfully by the crematorium.
  • Keepsakes and Urns: Each service includes a complimentary memorial box or velvet bag. Additional charges may apply for the following:
    • Rush Delivery Option: An additional fee for ash delivery sooner than the standard two-week period (contact us for current rates).
    • Keepsakes and Urns: Optional keepsakes (e.g., ink paw prints, clay paw prints, eco-friendly bamboo pucks) and urns (e.g., Cedar Sliders, Brass Paw Print) are available for purchase at varying costs (see our Keepsakes page  for pricing).
  • Prohibited Items: Non-combustible items (e.g., collars, toys) must be removed before cremation for Items like blankets are classified as hazardous materials by the crematorium and may incur extra fees, which we strive to avoid passing on to you. If such fees are unavoidable, we will notify you in advance.
  • Ash Delivery: Ashes are returned within two weeks (or sooner with a rush option), handled with dignity and care. We strive to maintain consistency in our services, but operational changes may occur due to factors like crematorium policies or economic conditions. This may include adjustments to ash delivery timelines (e.g., delays beyond two weeks), the PAW IT FORWARD CAUSE donation amount (currently $20), or policies on prohibited items (e.g., additional fees for hazardous materials). We will communicate any significant changes to you directly at the time of service or via our website.
  • PAW IT FORWARD CAUSE: We donate $20 in your pet’s name to animal welfare nonprofits with every service, supporting programs like animal care, rescue, and spay/neuter clinics.

4. Payment Terms

  • Payment is due at the time of service or before if you are not present during pick-up. We accept credit/debit cards, Zelle, Venmo, Apple Pay, Google Pay, PayPal, and Note that some payment methods (e.g., credit cards) may incur a processing fee, which will be disclosed at the time of payment.
  • Pricing varies based on pet size, cremation type (e.g., private communal), and additional services. Potential charges include:
    • Base Service Fee: Covers pick-up, cremation coordination, ash delivery, and the PAW IT FORWARD CAUSE donation (contact us for a quote based on your pet’s size and cremation type).
    • After-Hours Pick-Up: Pick-ups outside our standard hours (Mon – Sun, 6 AM to 1 AM) may incur an additional fee, disclosed at the time of
    • Specialized Transport: Larger pets (e.g., barn animals like goats) may incur higher transport fees due to size and logistics, communicated in
    • Future Services: In-home euthanasia, once available, will have its own pricing structure (details to be provided upon launch).
  • We provide upfront, transparent pricing upon request—no hidden While we provide upfront pricing, rates may change due to factors like pet size, cremation type, or external costs (e.g., crematorium fee increases). Any changes will be communicated to you before service confirmation. For a detailed breakdown, please contact us at 833-PAW-CLAW or visit our Pricing page . Refunds are not available for completed services but may be considered for cancellations prior to pick-up, at our discretion.

5. Client Responsibilities

  • Provide accurate information, including pet type, weight, and pick-up location, to ensure proper service and pricing.
  • Remove non-combustible items (e.g., collars, toys) before pick-up, as these cannot be cremated for safety reasons.
  • Be available for pick-up or authorize a representative (e.g., vet office, shelter) to release your pet to us.

6. Limitation of Liability

  • We are not liable for delays or issues beyond our control, such as crematorium scheduling or unforeseen circumstances (e.g., natural disasters like the 2025 LA wildfires).
  • We are not responsible for items sent with your pet that are not permitted for cremation (e.g., blankets classified as hazardous materials).
  • To the fullest extent permitted by law, PAWS FUR THE CAUSE’s liability for any claim arising from our services shall not exceed the amount paid for the

7. Intellectual Property

All content on our website, including the Tree of Life logo, taglines (e.g., “FURever Rooted In Your Heart”), and other materials, is the property of PAWS FUR THE CAUSE and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without prior written permission

8. Termination of Service

We reserve the right to refuse or terminate service at our discretion, including for non-payment, providing false information, or behavior that disrupts our operations (e.g., abusive conduct).

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or our services shall be resolved through mediation or arbitration in Los Angeles, California, before pursuing legal action, to the extent permitted by law.

10. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised “Last Updated” date. Your continued use of our website or services after such changes constitutes acceptance of the updated Terms.

11. Communication Charges and SMS Compliance

We provide several ways to contact us, including via our toll-free number 833-PAW-CLAW (833-729-2529) and text messaging for multilingual support (‘Escríbenos en tu idioma. Text us at 833-729-2529’). Our toll-free number is
registered for SMS/MMS messaging to US and Canadian numbers, as required by carrier regulations since November 8, 2023, to ensure reliable communication. By texting 833-729-2529, you consent to receive SMS replies from us, which may be facilitated by Google Translate for multilingual support. You may opt out by replying “STOP” to any message. Please be aware of the following potential charges:
● Text Messaging: Texting 833-729-2529 may incur standard SMS charges from your mobile carrier, depending on your plan.
● Data Usage: Accessing our website on a mobile device (e.g., to dial our number, submit a contact form, or view resources) may use mobile data if you are not on Wi-Fi, potentially incurring data charges from your carrier.
● Phone Calls: Calls to 833-PAW-CLAW are toll-free, and we cover the cost of the call. However, some carriers may apply fees for toll-free numbers depending on your plan.
We encourage you to check with your mobile carrier to understand any applicable fees before contacting us. We are not responsible for any charges imposed by your carrier, nor for messages blocked due to carrier regulations if our registration status changes.

12. Contact Us

If you have questions about these Terms or our services, please contact us at: PAWS FUR THE CAUSE
Email: support@pawsfurthecause.com Phone: 833-PAW-CLAW (833-729-2529)
Hours: Monday – Sunday, 6 AM to 1 AM
For information on potential charges and SMS compliance related to contacting us, please see Section 11: Communication Charges and SMS Compliance.
We are here to support you through this tender time with love, dignity, and heart, ensuring your pet’s legacy lives on in our community through our PAW IT FORWARD CAUSE